Policies
No Shows/Cancellations
We request a 7 day notice for changes or cancellations. No-shows or late cancellations impact our stylists and guests. If you miss an appointment without notifying us, you’ll be charged 100% of the service. Changes within 7 days may incur a 50% fee. Specialty services require a 7-day notice to refund your deposit; otherwise, you forfeit it. Consultations are free, but no-shows incur a $25 fee. Thank you for your understanding!
Adjustments
​We pride ourselves in the quality of our work and strive to ensure that every guest who leaves is 100% satisfied. However, if you find that you are unhappy with the end result of your service, we would be more than happy to make any needed adjustments to your hair if you contact us within one week of your last appointment. Please note that we do not offer complimentary services as a result of a change of mind or direction with haircuts or color.
Running Late
If you're running late, we understand. However, if you're over 15 minutes late, we may need to reschedule. Please let us know as soon as possible, and note that our-Show & Cancellation Policy may apply.
Extension Hair
All extensions are final sale and non-returnable. We appreciate your understanding and encourage questions before purchase.